* * * Coronavirus Update * * *
Due to the difficulty that we are having in finding a courier that is able to guarantee overnight delivery, we have suspended most long distance deliveries. However, our own vans are out Monday to Saturday delivering free of charge to much of the North of England, please see postcode specific information below.
DL - We are delivering free to all DL postcodes
DH - We are delivering free to all DH postcodes
NE - We are delivering free to most NE postcodes, particularly those within close range of our Corbridge shop (NE40 - NE49). Please contact us before ordering if you are in a different NE postcode)
YO & HG - We still have vans travelling to York and Harrogate most days so can deliver to many postcodes in these areas, please contact us before ordering.
LA & CA - We are delivering to postcodes within reach of our Sedbergh shop, but please contact us before ordering if you are not in LA10.
All other postcodes - please contact us before ordering.
Here at Castle Bank Butchers, we aim to supply only the highest quality produce and offer the best possible service to our online customers. By shopping with us online, you can be sure that each and every order will be dealt with carefully and individual requirements catered for.
No payment is taken for all orders placed through the website, once your order has been placed, a representative will be in contact to take payment and arrange the shipping timescales.
Find out more about our Delivery Service below:
We deliver to most parts of Mainland UK.
Unfortunately we cannot currently deliver outside the UK or to the following locations: Scottish Highlands and Islands, Northern Ireland and Republic of Ireland, Isle of Man, Channel Islands, Isles of Scilly and the Isle of Wight.
No, we are happy to take orders for any quantity of goods, however the maximum weight we can deliver in a single box is 20kg. Larger orders will be packed and delivered in separate boxes.
When you buy fresh, quality, local meat from Castle Bank Butchers, it is packed using state-of-the-art special cooling packaging to ensure it arrives in perfect order.Your order will be freshly prepared, vacuum-packed or tray wrapped, and placed into a strong, re-useable box which is lined with speciallly insultating and protective liners and dry ice packs, which prevent warming and protects your goods from knocks or bumps during transit.
We only use tried and tested food couriers, who will ensure that your goods reach you in prime condition, usually within 24 hours of being packed in our store.
We can deliver to your specified address from Wednesday - Friday each week.
Orders placed after 12 noon on Wednesday and before 12 noon on Monday will arrive on the following Wednesday
Orders placed on or before 12 noon Tuesday will arrive Thursday
Orders placed on or before 12 noon Wednesday will arrive Friday
Your order will require a signature when it arrives at the delivery address. If you cannot be certain that the parcel will be signed for at home, we recommend that you specify alternative delivery instructions in the 'Special Instructions' box on Step 2, for example the name and address of your place of work, or the name and address of a neighbour. If such information is provided, the courier will be informed accordingly.
Delivery is FREE for orders over £10 in value.
Other orders are all charged at a flat rate of £10.00.
You can also choose to collect any size of order yourself from our shops, without any packing or delivery charge. There will be no Refunds on any orders collected from our shop, once the Products have left the store.
We hope this will never be the case, however in the event of your order failing to arrive when expected, please contact our Sedbergh store by telephone or email within 24 hours of the expected delivery quoting your order reference number. We will investigate the situation immediately and advise you as soon as possible. Should the order not be delivered within one working day of the date given in the order confirmation, you will be entitled to a full refund.
Due to the seasonal nature of some of our produce and limited supply, it is possible that from time to time we may be unable to fulfill some orders. We will advise you as soon as possible if this is the case, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel an order, you will recieve a full refund. If your order is for a large selection of items, we reserve the right to substitute meat of equal or superior quality and value and of the same type.
When you place an order with us, it will be for a nominal weight of produce, at a specified price, and we will collect your payment when placing the order. Because orders are prepared individually, it can be expected that there may be some small variation in weights above or below the weight you chose, and it is impractical for us to process small refunds or to request additional payments. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within this 10% variation will be deemed as a complete and correct order.
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally by our Management. Your statutory rights are not affected.